Ordering

All online ticket orders are binding and cannot be canceled or modified. To place an order online, follow these steps:

Step 1 - select the event and tickets according to the price category;

Step 2 - choose the payment method and enter personal information;

Step 3 - review all information, perform a final check, accept the terms and conditions, and submit the order;

Step 4 - order confirmation from TICKS ONE d.o.o.

Event Cancellation, Changes, and Refunds

TICKS ONE d.o.o. is not the organizer of the offered events. The event is managed by the organizer, who also issues the tickets. TICKS ONE d.o.o. acts solely as a distributor for ticket sales on behalf of the organizer and, therefore, assumes no responsibility for the organization of the event and/or its execution, and is not responsible for refunds. However, this does not mean that we do not do everything in our power to ensure a refund. If the event organizer decides to postpone the event or change the venue, the ticket will remain valid for the new date or venue, regardless of the reasons for the postponement or change. The event organizer will decide whether tickets can be returned, compensated, or exchanged. In the event of cancellation or postponement of the event and a refund, the ticket price, reduced by all additional costs (delivery costs, services, etc.), will be refunded to the buyer exclusively at the point of sale where the tickets were purchased, within a maximum of two months from the scheduled date of the event, unless TICKS ONE d.o.o. has fulfilled its financial obligations to the event organizer, and in that case, the refund is made directly by the event organizer, about which TICKS ONE d.o.o. will timely inform the point of sale. In rare cases (e.g., price changes by the organizer, additional charges requested by the organizer, etc.), there may be a situation where a higher ticket price is charged than the one printed on the ticket. In this case, TICKS ONE d.o.o. will only refund the price printed on the ticket.

Additional costs such as delivery costs will not be refunded under any circumstances. In the event of event cancellation, the ticket can be returned for a refund within two months after the planned event date and only at the place of purchase (if the ticket was purchased online, it is returned to the address of the TICKS ONE d.o.o. office: Po탑arinje 53, Zagreb; after which it will be canceled, and the money returned to the credit card or current account - as long as the terms of use of the organizer or venue allow it). In the event of cancellation, postponement, or other program changes, no refund will be made for associated costs (e.g., transportation, hotel accommodation, delivery cost, etc.). In the event of cancellation, postponement, or other changes, TICKS ONE d.o.o. is not obliged to inform its customers about the changes. With the introduction of fiscalization laws, the ticket no longer serves as an invoice. Instead, an invoice is issued alongside the purchased ticket, which must be kept until the event. In the event of postponement or cancellation, a ticket cannot be refunded without presenting the invoice.

The user accepts that personal data may be electronically processed by TICKS ONE d.o.o. for the purpose of providing the service. In accordance with legal regulations, the user agrees that their data may be transmitted to partner companies (subsidiaries or affiliates) and organizers of specific events for which tickets are purchased. The buyer or user of TICKS ONE d.o.o. services, when registering and purchasing tickets, gives consent to TICKS ONE d.o.o. for sending free notifications via email or phone call, i.e., using data submitted electronically, until the consent is withdrawn or the purpose of storing personal data is fulfilled. TICKS ONE d.o.o., as the data controller, respects the privacy of its users and undertakes to carefully process and protect the personal data collected during registration and purchase, in accordance with the Personal Data Protection Act and the Personal Data Protection Regulation. If the user of TICKS ONE d.o.o. services no longer wishes to receive notifications from TICKS ONE d.o.o., they can unsubscribe. Instructions for unsubscribing are found at the end of each email notification, in the user account, and the user can also contact info@ticks.hr or TICKS ONE d.o.o., Požarinje 53, 10000 Zagreb. Data is stored in electronic form. After the need for maintaining a database of personal data or at the participant's request, the data is deleted. At the time of collecting personal data, each participant has the right to review, transcribe, copy, add, correct, block, and delete personal data from the personal data database, in accordance with the current regulations of the Republic of Croatia. Data users include administrators of the TICKS ONE d.o.o. Facebook page (Ticks.hr), marketing department employees, and customer support staff. Without the explicit consent of the buyer or user, personal data will not be forwarded to third parties. TICKS ONE d.o.o. is not responsible for any errors that may occur when transmitting incorrect, false, or misleading data provided by the buyer or user. The visitor agrees that, as part of the audience, they may be recorded both in audio and visual form without limitations. Bringing in recording equipment, bottles, cans, weapons, pyrotechnics, or other objects that may endanger safety is prohibited. TICKS ONE d.o.o. undertakes to protect the personal data of buyers, collecting only necessary basic data about buyers/users necessary to fulfill our obligations; informing buyers about how the collected data will be used, regularly providing buyers the option to choose the use of their data, including the option to decide whether or not their name should be removed from lists used for marketing campaigns. All user data is strictly stored and only accessible to employees who need the data to perform their tasks. All TICKS ONE d.o.o. employees and business partners are responsible for adhering to privacy protection principles.