Ticks Commission and Revenue Payment to the Organizer

Unless otherwise agreed, Ticks will calculate a mediation commission to the Organizer in the amount of:
• 6.5% + 0.00 EUR for tickets priced higher than 5.00 EUR
• 0% + 0.50 EUR for tickets priced at 5.00 EUR or less.
The above commission amounts are calculated on the gross ticket sales price, and the final commission amount is increased by 25% VAT. Ticks charges the end ticket buyers a Ticket Issuing Fee in the amount of:
• 1.00 EUR (including VAT) for tickets cheaper than 20.00 EUR.
• 1.50 EUR (including VAT) for tickets priced at 20.00 EUR or higher for each issued ticket.
These amounts are gross (with VAT) and are charged to the end customer for each sales channel (internet, sales points, etc.) and for each payment method (cash, cards, bank transfer, etc.).
When creating an event through the Ticks system, the Organizer has the option to take over the Ticket Issuing Fee, meaning that the end customer pays only the ticket price, and the total cost to the Organizer, in addition to the mediation commission, is increased by the Ticket Issuing Fee, in the amount of:
• 1.00 EUR (including VAT) for tickets cheaper than 20.00 EUR.
• 1.50 EUR (including VAT) for tickets priced at 20.00 EUR or higher for each paid commercial ticket.

The Ticket Issuing Fee is not calculated for free tickets, tickets with a 100% discount, or other tickets for which the buyer has not made a payment.

Ticks undertakes to pay the Organizer the earnings from ticket sales, reduced by the mediation commission and other related costs, within ten (10) business days from the end of the event unless another deadline is agreed upon. Payment will be made under the condition that the event was properly held, and it will be made to the account and according to the data that the Organizer entered into the Ticks system when organizing the event.

The payment of money to the Organizer's account is considered successful fulfillment of Ticks' part of the contract.

Cancellation of Transaction by the Bank

The Organizer is aware of the risk that payments through certain payment methods (debit and credit cards) may be withdrawn or canceled by the bank in certain cases, such as customer complaints. The Organizer bears this risk entirely. If the bank cancels the payment after Ticks has already paid the money to the Organizer, the canceled payment amount, increased by the costs of payment withdrawal, will be charged to the Organizer.

Cancellation, Change of Date, or Significant Change in the Event Program

The Organizer undertakes to immediately inform Ticks in writing (via email) about possible threats, definite event cancellations, or other situations that would require a refund to customers. In the event of event cancellation, significant changes in the program or location, changes in dates and/or times, or similar significant changes related to the event that could result in the obligation to refund customers (hereinafter referred to as "event cancellation"), the Organizer assumes the legal obligation and responsibility to refund the full price of paid tickets to end customers. Whenever possible, if Ticks has not previously paid the ticket sales revenue to the Organizer, the refund to customers will be made by the Organizer's order and on behalf of the Organizer directly through Ticks. For all tickets purchased through the Ticks system for which Ticks has already paid the agreed amount to the Organizer, the refund to customers will be made by the Organizer depositing the full price of the sold tickets into Ticks' bank account within 7 days of the public announcement of the situation. The Ticket Issuing Fee and any other fees or additional services provided by Ticks that the customer paid to Ticks with the ticket are non-refundable. In the event of event cancellation, delay, or other reasons for a refund of purchased tickets, these services and fees will not be refunded. In the event of event cancellation, Ticks cannot be held responsible towards Visitors and/or third parties for any damage and/or possible lawsuits. If there are indications that the Organizer's business is endangered (such as over-indebtedness, inability to pay, bank account blockade, etc.) or if there is a reasonable suspicion that the event will not take place, Ticks reserves the right to suspend ticket sales and all payments to the Organizer. If it is later determined that the event did take place, Ticks will pay the Organizer the sales amount according to the agreed conditions. For tickets for which Ticks has refunded customers due to cancellation, change of event date, or at the explicit request of the organizer, Ticks will charge the Organizer only the agreed sales commission. Ticks will perform the service of refunding money to customers at its own expense, and no additional fee will be charged to the Organizer in addition to the agreed sales commission.